Returns & Replacements

Replacement window

Raise a replacement request within 7 days of delivery. Requests raised after 7 days cannot be processed, so please inspect your parcel as soon as it arrives.

What qualifies

• The piece arrived damaged, broken or with a manufacturing defect.
• You received a different product or a different quantity than ordered.
• The piece is missing from the parcel.
• A size or variant mismatch that is our error.

What does not qualify

• Change of mind after delivery.
• Damage caused by improper use, storage, water or perfume.
• Pieces that show signs of wear, polishing removal or repair by a third party.
• Made-to-order or personalised items, unless defective.

How the process works

Message us on WhatsApp with your order number and a short photo or video of the issue. Our team verifies it within 24–48 working hours and shares the next step.

• Verified defects are replaced with the same piece, subject to stock.
• If the piece is out of stock we issue a refund to the original payment method.
• Reverse pickup is arranged for most PIN codes; where unavailable we reimburse standard return shipping.

Refund timelines

Once the returned piece reaches us and passes inspection, refunds are initiated within 2 working days. UPI and card refunds typically reflect within 5–7 working days depending on your bank.

Hygiene note

For earrings and nose pins, we can only accept a replacement if the piece is defective on arrival, as these cannot be resold once unpacked for reasons of hygiene.