Frequently Asked Questions

No. Shraddhakamal sells fashion and imitation jewellery — gold and silver plated pieces over a base metal. They are not solid gold, hallmarked or certified fine jewellery, and we never describe them as such. What you see on each product page is exactly what the piece is.

These are trade names used in the imitation jewellery market for the plating weight and finish of a piece. They refer to how the item is categorised and priced, not to a certified gold content or purity. If you need specifics about a particular design, ask us on WhatsApp before ordering.

Yes, COD is available on most PIN codes at checkout. A small handling fee may apply to COD orders. You can also pay online by UPI, credit or debit card, or net banking.

In-stock pieces are dispatched within 1–2 working days and typically arrive in 3–7 working days depending on your PIN code. Bridal and made-to-order sets can take 3–5 working days to dispatch. Enter your PIN code on any product page for an estimate to your address.

Once your parcel is with the courier you receive a tracking link on WhatsApp and email. You can also use the Track Order page with your order number and the mobile number you ordered with.

We accept replacement requests within 7 days of delivery for damaged, defective, wrong or missing items. We do not accept returns for change of mind. Please check the Returns & Replacements page for the full policy, and note that earrings cannot be returned once unpacked for hygiene reasons.

Yes, we deliver to serviceable PIN codes across India. Enter your PIN code on a product page to check whether we deliver to you and to see the estimated timeline.

Each product page lists the available sizes and measurements. For rings we recommend measuring an existing ring against the size chart, and for bangles measuring the inner diameter. If you are between sizes, message us on WhatsApp and we will help you choose.

Message us on WhatsApp with your order number as soon as possible. If the order has not been packed we can usually cancel it. Once dispatched, an order cannot be cancelled, but you may refuse delivery subject to the return policy.

Yes. Online payments are processed by Razorpay over an encrypted connection. We never see or store your card number or UPI PIN. Our team will never ask you for an OTP or your card details over WhatsApp or phone.

Yes, we take customised and bridal enquiries. Share your reference photo, budget and timeline on WhatsApp and our team will confirm what is possible and quote accordingly.

Keep pieces dry, put them on last after perfume and lotion, wipe them after wearing and store them separately in a closed box. See the Jewellery Care guide for the full routine.